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If your Lexus Motor Insurance Policy number starts with LEX then please call the LLG number listed below (this will be the case if you purchased your policy before 1st November 2022). Please click here for details.
Customer Services
0333 103 9960
Open Monday to Friday from 8am – 7:45pm (Live Chat: 8am - 7:45pm)
Saturday: 9am - 4pm
Sunday: Closed
Bank Holidays: 8am - 4pm
service@lexusmotorinsurance.co.uk
Make a new claim (24/7, everyday)
0333 103 7794
Discuss an existing claim
Monday to Friday: 9am - 5pm
0333 103 7794
Other useful numbers:
Windscreen and glass damage claims
0330 022 9449
Key Protect
0203 794 9309
Complaints
0333 103 9960
We aim to provide a high level of service but if we don't meet your expectations, please contact us: complaints@lexusmotorinsurance.co.uk
Complaints Officer, Lexus Motor Insurance, PO Box 1308, Newcastle upon Tyne, NE12 2BF
For more information on our complaints procedure, please see our Private Car Policy Document
Data Protection Queries and Concerns
If you have any questions about how we collect, store or use your personal information, please contact our
Data Protection Officer:
The Data Protection Officer, Lexus Motor Insurance, PO Box 1308, Newcastle upon Tyne, NE12 2BF
DPO@aioinissaydowa.eu
If you have purchased your policy before 1st November 2022, please contact Lloyd Latchford Group:
0345 040 0451
If you have purchased a policy before 1st November 2022 then Lloyd Latchford Group administer this policy on our behalf.
LLG aim to provide a high level of service but if they do not meet your expectations then please contact them at:
customerservice@lexusmotorinsurance.co.uk
Cornwall House, Station Approach, Station Rd, Princes Risborough HP27 9DN
For more information how Lloyd Latchford Group use your data, please read their Privacy Notice.
Other useful Lloyd Latchford Group numbers
- Claims:
- 0344 243 8905
- Windscreen claims:
- 0345 125 4071
- Key Protect
- 01737 334 451